Tree Work Now is the exclusive home of The Property Promise, our painstaking approach to mitigating the property hazards inherent in tree work.
CRANE COLLAPSES ON HOME;
OWNER LEFT STRANDED
ORLANDO, FL — A crane being used by a well-known
Orlando area tree service recently collapsed and crushed a customer-occupied home. Worse yet, the tree crew fled the scene without even checking on the well-being of their customer!
We offer you a double promise in vivid contrast to this tragedy: 1) vigilant prevention, and 2) prompt repairs in conjunction with on-the-spot
communication, should something go wrong despite our best efforts.
How We’re Different
Promise #1 — Prevent Damage
Significant customer property damage is even more common in the tree service industry than you may expect. Why? Damages that should have been avoided often stem from poor decision-making due to inexperienced or chemically-impaired tree workers.Inadequate equipment also brings on avoidable damages.
While the best tree companies work to mitigate all damages, the following causes are harder to control. Dead trees or live trees with rotten centers often break during removal or fall in unpredictable directions.
Or at times a customer is unaware of where a septic tank or sprinkler pipe is buried, making them harder to safeguard. Read More:
Promise #2 — Repair Promptly
In the rare case that significant damage occurs despite our thorough prevention protocol, we promise to do everything in our power to make things right as quickly and thoroughly as possible with a high level of communication with the customer.
We would start by immediately notifying the customer and our company owner. In the highly unlikely case that an insurance claim needs to be
filed, we will do so the same day. (Hartford, our carrier, is a Fortune 500 company with a strong reputation for responsiveness and fairness). Read More
To Contact Us
Please call
407.416.2704 in Orlando
386.216.4481 in Daytona Beach
866.729.4447 toll free
or submit our online estimate form. If you prefer, you could write to us at ask@treeworknow.com.
1. PREVENT DAMAGE
a. Communicate with customers regarding sensitive aspects of their property.
b. Communicate the above information to each member of the tree crew.
c. Move whatever can be moved out of harm’s way.
d. Create a plan to minimize damage using the right techniques and access routes.
e. Carry out the work with drug-free, highly experienced tree workers.
f. Leave the lightest possible footprint with low-impact equipment.
2. REPAIR PROMPTLY
a. Notify customers immediately of any significant damage.
b. Notify company owner immediately as well.
c. Make repairs immediately whenever possible.
d. Involve any necessary contractors on the next business day.
e. Provide customers with regular updates on the progress of repairs.
f. Ensure customer satisfaction with a call from our general manager.
g. Collect payment when restoration is complete.